I can't complete my online payment, what should I do?Updated 9 months ago

We're sorry to hear that you're having trouble completing your purchase.

Here are a few tips:

• Make sure your payment card is valid and allows online purchases. Also, check your card's spending limit.
• When validating your payment with your bank (either via your banking app or with a code received by SMS), wait until your bank's website redirects you back to our site. Otherwise, the transaction may not be completed.
• Try clearing your browser's cookies and cache or switching to another browser (such as Google Chrome on a computer).

Then, try adding your payment method again.

If the issue persists, please take a screenshot or record a short video and contact us with as many details as possible about the problem. We'll do our best to resolve it as soon as possible.